Refund Policy

All authors may terminate their service and refund request may be made under the following conditions only.
If you opt to discontinue your service with us, we will cease further work on your services, upon receipt of your cancellation request form or email, with the understanding that certain conditions depending on the time and date of the service signup

Conditions:

1. If a customer cancels within 24-72 hours (3 business days) after the customer signs up for the service, then the fees paid will be 100% refundable except for any costs, expenses and/or transaction fee charges incurred and/or assessed during such time.
2. If the service signup has gone beyond 3 business days, the customer is no longer eligible for a refund under any circumstances.

Additional Refund requests that we do not honor:

1. When any statements of dissatisfaction or invalid requests for refunds are received after Author has already approved the demo website and acquired the domain and hosting and/or service has completed.
2. When a customer requests a refund due to the absence of services that we never claimed and stated to provide and that are not listed on our website.

If Author deliberately filed a dispute or chargeback knowingly that you have signed and agreed to the Cancellation and Refund Policy, we will respond to the dispute accordingly to ensure protecting the company’s interest. We will be charging appropriate damaging fees that start from $200 and the succeeding amount is to be determined by the severity of the damage and claims.

Refund request procedures:

All cancellations, refunds, and/or termination requests must be in writing. If you are displeased with the services we provide, please notify us and we will attempt to resolve the situation, if possible.
However, in the event that you insist to cancel your services, request a refund or terminate your Agreement, we require two (2) days’ written notice from you. Your request must include your contact details and the reasons for which you are requesting a cancellation, refund or termination of your service. It is recommended that in addition to emailing to us, you also call us to make sure we have received your request. Thereafter, in regard to your request to terminate your service, we will agree to terminate your Agreement and process your refund back to your account within 5-7 business banking days from the receipt of such notice, so long as you meet the Cancellation and Refund Policy described herein.

It is our goal to ensure that you’ll have the best experience with us. We trust that you will not take advantage of our termination and refund policy.